It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. CAREER FAIR AT HARRY ROSEN, PACIFIC CENTRE - RSVP TO YOUR NEW CAREER! Where: Harry Rosen, Pacific Centre 701 W Georgia St, Vancouver, BC V7Y 1G5 When: Friday, December 12, 2025 from 11 AM to 5 PM What: We are currently looking for experienced Sales Leaders, Operations Leaders, and Style Advisors (Sales Associates) who have a track record of creating exceptional client experiences and sales results. Details: Your Style, Your Career Harry Rosen is a retailer of fine quality menswear with store locations across Canada. We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canada’s Best Managed Companies. We are committed to developing retail professionals who love retail and have the passion and ability to inspire exceptional service. Sales Leader Job Description: We are looking for a Luxury Sales Leader to join our Store team. In this role you’ll: Drive Sales Ensure KPI’s and top line sales goals are consistently achieved and exceeded Assist the Store Leader with execution of Company strategy and sales driving initiatives Analyze sales and performance data to identify and maximize sales opportunities, new client acquisition and retention. Manage relevant non-controllable store expenses (payroll, supplies, security, etc.) and ensure budget efficiency. Champion digital sales tools and resources, and achieve digital sales goals Plan effective schedules and assist with resource deployment to maximize productivity Manage selling costs Act as a partner for performance and drive sales growth by actively participating in the sales process Champion the Customer Experience Deliver consistently exceptional customer experience and in-store environment Nurture the Relationship Based selling culture and ensure clientele development standards are prevalent in the store Partner with buyers, communicating constructive product/brand feedback, observations and merchandise needs Serve as a primary point of contact for client issues and resolutions. Operational Leadership Maintain adherence to health & safety, and LP protocols to protect company assets and stakeholders. Oversee the planning and execution of trunk shows, events, and promotions, coordinating with buying/marketing and visual partners. Generate ideas and propose strategies to maximize sales opportunities for Events Develop and maintain vendor relationships Oversee the store meeting and planning calendars Training & Development Ensure all mandatory training topics and learning campaigns are being consumed, completed in a timely manner and retained Ensure that all Onboarding guidelines and best practices are followed to ensure new hire success and retention Identify skills gaps and coaching needs of Sellers and Coaches and execute strategies that will elevate their skills to drive sales and build clientele Manage the content, preparation and delivery of PK sessions on a regular basis and ensure that all Associates are present, informed and well versed in the intended messaging. In collaboration with the Marketing team, organize volunteer Champions to promote Fashion Friday content and lead huddles and team activities to educate and energize teams. Oversee sales technology usage and ensure team proficiency in these tools Leadership Attract, hire and retain the Coaching team and Sellers Provide on-the-floor coaching and ensure Coaches consistently guide Associates to enhance the client experience and drive sales growth in line with selling principles. Drive high-performing teams through SMART goals and accountability Identify and nurture high-potential team members for future leadership roles. Provide ongoing coaching and one-on-one meetings and conduct regular Assessments (Spring & Fall). Achieve strong employee engagement and continuously improve NPS metrics. Lead by demonstrating company Core Values. Successful candidates will require: 4+ years of retail experience with senior leadership capacity in managing a store Please note, this role will require you to be flexible with your availability, and able to work standard retail hours which may include opening and closing the store, on weekdays and on weekends A focus on driving long-term customer loyalty and conversion by training team on elevating both the in-store and online customer experience) A Track record of improving all sales related KPIs within a retail store or department, through the conception and execution of sales strategies through the sales team Experience in coaching, educating and developing a sales team, inspiring and improving both high impact performers and struggling performers. Demonstrated interest and ability to develop others (with a proven track record of documented coaching and development as well as performance improvement plans that have resulted in tangible improvements) Our menswear retail environment includes working within various departments such as sportswear, footwear, accessories, outerwear, tailored clothing and made-to-measure. Experience in the retail industry is preferred. Strong business acumen in luxury retail and a keen understanding of how to execute business plans and company initiatives, individually and through one’s team A welcoming and inclusive mindset, and a passion for emulating and upholding our core values Compensation will be based on skills and experiences, with a starting range of $78,000 - $90,000 base annually, plus bonuses and incentives. Operations Leader Job Description: We are looking for an Operations Leader to join our Store team. In this role you’ll be responsible for: Operational Efficiency (All Non-Selling Teams) Collaborate with Store Leaders to meet financial and KPI targets while improving productivity. Analyze performance metrics and KPI’s to find and implement workflow improvements. Manage all controllable store expenses (payroll, supplies, security, etc.) and ensure budget efficiency. Schedule and direct cross functional teams and operations based on business needs to optimize performance. Maintain high operational standards and plan for future needs. Maintain cost efficiency by ensuring POS and inventory accuracy. Analyze and address transaction errors from LP audits in collaboration with store leadership. Champion and uphold standards set by internal partners (Visual, Selling, etc.) collaboratively Oversee accurate and timely store payroll processing. Collaborate with store leadership to meet customer satisfaction (NPS) goals. Operational Leadership (Tailorshop) Ensure productivity, quality, and timing standards are met to deliver client expectations. Manage daily operations (rushes, capacity, etc.), optimize scheduling, and improve workflows. Manage and partner with Head Tailors to address training gaps and improve operational and financial efficiency. Maintain shop standards, including equipment maintenance and opening/closing procedures. Operational Leadership (Service Desk & Logistics/Shipping/Receiving, Support) Ensure efficient operations across service desks, logistics, and support functions. Cross-train teams to increase versatility across roles. Ensure customer service standards are demonstrated and all service desk Associates support clientele and NPS goals (obtain and log client information, are well versed in Club Harry, etc.) Serve as a primary point of contact for escalated customer issues, ensuring professional resolutions and escalating appropriately to leadership Ensure POS policy and procedure compliance from entire store team. Manage accurate and timely Markdowns and Restyles, and Inventory planning, coordination and execution Oversee all service activities (BOPIS administration, Ecommerce support, Deferred Sales, JRNI execution, hold processing, POS compliance, etc.) Oversee and drive efficiencies within all Inventory Management functions (incoming merchandise from warehouse and vendor, store transfers, inventory level management, etc.) Oversee and drive efficiencies within all Order Fulfilling and Receiving functions and activities (MTM/special orders, order fulfillment, rebalances, etc.) Strategic Initiatives & Communication Deliver and communicate key business initiatives, ensuring store teams understand and execute them efficiently Collaborate with Store Leaders to implement operational strategies that drive performance and align with business objectives. Foster strong partnerships with national SMEs to address operational challenges and integrate specialized expertise into continuous process improvement. Utilize SME insights and best practices to boost store performance, optimize operations, and elevate client NPS scores. Store General Maintenance Ensure all areas of the store (front and back) are functional and maintain a clean, and organized environment. Oversee and address maintenance and facilities issues promptly to prevent disruptions to operations. Ensure health & safety and efficiency in all store operations. Administrative Standards Ensure control of store assets and merchandise through effective inventory reconciliation, effective administration of LP standards, safety and security programs and procedures. Investigate and address inventory accuracy issues, partnering with store Leadership and LP Team to escalate process or system gaps. Meet audit and shrink targets. Oversee Program administration (Associate Packages/Purchases, Contests, etc.) Ensure compliance with all administrative policies and procedures. Leadership Develop non-selling teams to achieve operational excellence. Focus on hiring, onboarding, and retaining talent. Set clear job expectations and performance metrics for team members. Provide ongoing coaching and one-on-one meetings and conduct regular Assessments (Spring & Fall). Drive a high-performing team through SMART goals and accountability. Achieve strong employee engagement and continuously improve NPS metrics. Lead by demonstrating company Core Values Successful candidates will require: A Minimum of 3-5 years of retail experience in a client facing role, with leadership capacity in managing a store/department Please note, this role will require you to be flexible with your availability, and able to work standard retail hours which may include opening and closing the store, on weekdays and on weekends A focus on driving long-term customer loyalty and conversion by training team on elevating both the in-store and online customer experience Demonstrated interest and ability to develop others (with a proven track record of documented coaching and development as well as performance improvement plans that have resulted in tangible improvements) Strong business acumen and effective communication skills and a keen understanding of how to execute business plans and company initiatives, individually and through one’s team Strong communication skills and a keen understanding of policies and procedures, individually and through one’s team A strong service orientation – a demonstrated desire to wow our customers! Demonstrated interest in technology and how to use tech innovations to support the retail Customer Service function Strong multi-tasking skills and the ability to calmly and efficiently manage, acknowledge and assist a long line of customers waiting for service Experience in shipping, receiving, merchandising, order fulfillment and inventory management in a retail environment is preferred Compensation will be based on skills and experiences, with a starting range of $78,000 - $90,000 annually, plus bonuses and incentives. Style Advisor (Sales Associate) Job Description: Personal Sales and Holistic Selling in-store, building relationships with your customers and creating repeat clientele Demonstrating an interest in fashion, menswear, and luxury Our World-Class luxury brands include Tom Ford, Ralph Lauren, Ermenegildo Zegna, Brunello Cucinelli, Giorgio Armani, Loro Piana, Canali, Hugo Boss, Salvatore Ferragamo and many more! Educating clients on the features and benefits of our Sartoria Loyalty program Participating in Merchandising activities and store maintenance. Utilizing the resources provided to conduct new business driving measures and following up with your existing clientele on all aspects of their current needs (i.e., alterations, fittings, dedicated appointments, etc.) Preparing for each appointment and client meeting by strategizing what merchandise to present and creating the opportunity for add-on sales. Successful candidates will require: A minimum of 2 years of retail sales experience preferably in a luxury environment Our menswear retail environment includes working within various departments such as sportswear, footwear, accessories, outerwear, tailored clothing and made-to-measure. Experience in these areas of the retail industry is preferred. A passion for inspiring repeat business by creating exceptional customer service experiences both on-line and in-store. The desire to participate in the many training initiatives we offer and the ability to incorporate the skills acquired through those programs into your daily activities Demonstrated interest in technology and how to use tech innovations to support the retail Customer Service function. The ability to work effectively as part of a team What are the perks of the job? Competitive pay program – there is no limit on your earnings at Harry Rosen and the more you sell, the more you will earn. Opportunities to additionally earn monthly and annual Team bonuses Best in industry discounts and special purchase opportunities A comprehensive and flexible benefits package Pension and Group RRSP Programs that grow with you A modern, digitally advanced workplace A coach committed to supporting the achievement of your personal career goals A culture that is rich and diverse fostered through an internal Diversity Equity and Inclusion Council An employer that values internal growth and promotion and is committed to succession planning for your future **Compensation will be comprised of variable commission, variable team bonus and a fixed base salary - the starting average annual income is $50,000 - $70,000. In this role, you can write your own paycheck due to our generous commission and bonus structure! We thank you for your interest in this opportunity. #INDHIGH #RGN Harry Rosen Inc. is committed to ensuring that our environment is barrier-free to all persons, employees, and clients alike, as we believe in equal opportunity and fostering a diverse and inclusive environment. In the spirit of this philosophy, we are committed to providing reasonable accommodations to all applicants with accommodation needs in the interview and assessment process. If you need assistance during the selection process, please contact us at careers@harryrosen.com with details. We’ve been officially recognized as one of Canada’s Best Managed Companies and among the top 10 Corporate Cultures in Canada. To support this level of success, we look for candidates who are driven to succeed at all levels. Our business is based on fostering confidence, and our Associates shape the day-to-day experiences that help our customers look and feel their best. We have been specializing in luxury menswear for over 60 years and our commitment to personable and detail-oriented service has made us one of the most highly regarded men’s clothing retailers in the world.
